Information we collect
We collect information you provide when requesting setup or an AI voice demo, signing an agreement, using RingBack, or asking for support. This may include your name, business name, email address, phone number, business address, website, industry, approximate call volume, desired receptionist tasks, phone provider, public business number, call-routing details, hours, message preferences, billing status, and support history.
Call, voice, and messaging information
To provide the service, RingBack processes limited call-event and message information such as caller and recipient numbers, timestamps, call disposition, message content, delivery status, replies, and opt-out status. If you use an AI voice demo or receptionist, RingBack and its service providers may also process what you say, generated responses, transcripts, call recordings where enabled and disclosed, appointment details, and other information supplied during the interaction. RingBack does not sell this information.
How we use information
We use information to evaluate eligibility, deliver a requested AI voice demo by text and email, configure and improve a requested receptionist experience, provision and activate the service, register required messaging information, route calls, send requested operational communications, process billing, provide support, prevent misuse, and meet legal or carrier requirements.
Service providers
We may share information with service providers that host the website, manage customer records, provide phone and messaging service, process payments, deliver email, or support RingBack operations. They receive only the information reasonably needed to perform those services.
Mobile information
Mobile information, text-messaging consent, and opt-in data will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. This does not restrict sharing with service providers needed to deliver requested messages and operate RingBack.
Text messages
If you request a demo or consent to account or support text messages, message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of purchase.
Payments
Payment-card information is collected and stored by the payment provider shown in the secure agreement or billing flow. RingBack does not receive or store your full card number on this website.
Retention and security
We retain information for as long as reasonably needed to operate the service, maintain records, resolve disputes, and meet legal or carrier obligations. We use reasonable safeguards, but no online system can be guaranteed completely secure.
Your choices
You may request access, correction, or deletion of information by emailing hello@ringbacknow.com. Some records may be retained where required for billing, compliance, fraud prevention, or legal obligations. You may opt out of text messages at any time by replying STOP.
Changes
We may update this policy as the service changes. The effective date above identifies the current version.